Refund Policy

Overview

ChapterLens is a digital educational platform providing Software-as-a-Service (SaaS) subscriptions. This Refund Policy outlines the conditions under which refunds may be issued for our digital services. Please read this policy carefully before making a purchase.

1. 7-Day Money-Back Guarantee

1.1 New Subscribers

First-time subscribers are eligible for a full refund if they request cancellation within 7 days of their initial purchase, provided:

• The subscription was purchased directly through ChapterLens (not through a third-party)
• The refund request is submitted within 7 calendar days of the purchase date
• The account has not been used excessively (defined as completing more than 5 chapters or assessments)
• No previous refunds have been issued to the same user or payment method

1.2 How to Request

To request a refund within the 7-day period, contact our support team at support@chapterlens.com with your order details and reason for cancellation.

2. No Refunds After 7 Days

This policy applies because:

• ChapterLens provides immediate access to digital content upon subscription
• Users gain full access to our curriculum, assessments, and learning materials from day one
• The value of digital goods is delivered instantly and cannot be "returned"
• Free trial periods are provided to evaluate the service before purchase

3. Renewal and Cancellation

3.1 Auto-Renewal

Subscriptions automatically renew at the end of each billing period. You will be charged the then-current subscription rate unless you cancel before the renewal date.

3.2 Cancellation Timing

To avoid being charged for the next billing period, you must cancel your subscription at least 24 hours before the renewal date. You can cancel anytime through your account settings or by contacting support.

3.3 Access After Cancellation

If you cancel your subscription, you will retain access to the service until the end of your current billing period. No partial refunds are provided for unused time.

3.4 Accidental Renewals

If you were accidentally charged due to a technical error or failure to cancel in time, contact us within 48 hours of the charge. We will review such cases on an individual basis and may issue a refund at our discretion.

4. Free Trials

When a free trial is offered:

• You can cancel anytime during the trial period without being charged
• If you do not cancel before the trial ends, your subscription will begin and you will be charged
• Once charged after a trial, the standard refund policy applies (7-day guarantee for new users)
• Free trials are limited to one per user/household

5. Institutional/School Subscriptions

For bulk institutional subscriptions purchased by schools or educational organizations:

• Custom refund terms may be negotiated in the purchase agreement
• Standard refund policy applies unless otherwise specified in writing
• Refunds for institutional plans are evaluated on a case-by-case basis
• Contact our business team at business@chapterlens.com for assistance

6. Technical Issues

If you experience technical problems that prevent you from accessing the service:

• Contact our support team immediately at support@chapterlens.com or call +91 74830 51695
• We will work to resolve the issue promptly
• If we cannot resolve the issue within a reasonable timeframe, we may issue a prorated refund or extend your subscription
• Technical issues must be reported within 7 days of occurrence

7. Account Suspension or Termination

No refunds will be issued if your account is suspended or terminated due to:

• Violation of our Terms of Service
• Fraudulent activity or payment disputes
• Misuse of the platform or sharing of credentials
• Harassment or inappropriate behavior

8. Pricing Errors

In the rare event of a pricing error on our website or promotional materials, we reserve the right to cancel orders and issue full refunds. We will notify affected users and provide the option to complete the purchase at the correct price.

9. Refund Processing

9.1 Processing Time

Approved refunds will be processed within 7-10 business days. The time it takes for the refund to appear in your account depends on your payment provider (bank, credit card company, etc.) and may take an additional 5-7 business days.

9.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts.

9.3 Currency and Fees

Refunds are issued in the original currency (INR). Any currency conversion fees, international transaction fees, or payment gateway charges are non-refundable.

10. Chargebacks and Disputes

If you initiate a chargeback or payment dispute:

• Your account will be immediately suspended pending resolution
• Please contact us first to resolve any billing issues before filing a dispute
• Fraudulent chargebacks may result in permanent account termination and legal action
• If a chargeback is reversed in our favor, your account may remain suspended

11. Contact Us

For refund requests or questions about this policy, please contact us:

12. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the service after changes constitutes acceptance of the updated policy.